Terms of Service 2017-11-21T11:34:17+00:00

Please request our party package pricing information for bookings, more info can be found here.

We are happy to provide a free consultation and quotation service via email and phone. Should you wish to meet in person prior to your event, hourly rates and travel fees will apply.

Any design & concept work requested will be invoiced. Charges will be discussed prior to commencing. Our terms of service are subject to change at any time.

Custom jobs / artwork – Full payment up-front and no cancellations allowed once confirmed. Any changes to approved design / additional client changes or input will incur hourly fee and extra material costs.

A minimum 50% deposit is payable at the time of booking to confirm your date and time. The exception to this rule is Halloween where 100% payment is required at the time of booking (for bookings 20 Oct – 6th Nov as we are fully booked over this period.) This deposit required to confirm and secure our artist’s schedule. At the time of inquiry, we pencil in our artists schedule, therefore the deposit payment is required asap so our artists can block this time out for you and ensure other bookings don’t conflict. Our artists have busy schedules and by paying your deposit asap, ensures we can secure the most experienced and efficient artist for your booking. Payment for any additional products from our shop etc that need to be sent out to your artist prior to the booking are required to be paid in full at the time of confirmation; this is to cover product costs and courier charges incurred.

12-3077-0683499-00 – The Magic Brush

You can confirm your booking by paying deposit requested + rest in cash to your artist on the day.
OR payment can be made in full online. Please remember we don’t take bank transfer payments on the day of the event.

Parties are stressful, there is a lot going on. To take part of the stress out of your event and tick one more thing off your list, we strongly recommend you pay for your booking in full via our link online. The system will email you a GST reciept.

In the event of a cancellation, you might be entitled to a partial refund which is included in our cancellation policy below:

All cancellations to be made in writing and will be acknowledged in writing. Upon job confirmation and confirmation of artists, any cancellation incurrs 30%* of invoice as fee (note Halloween and Christmas cancellations below).

Year round we are 30% cancellation from time of booking.
Exceptions where a higher cancellation fee applies are:
Halloween bookings (20th Oct – 6th Nov) – no cancellations, absolutely no refunds.
Christmas – NY (6th Nov – 2nd Jan) – 50% cancellation applies at all times.

Additionally year round, cancellations upto 7 days prior to job incur 50% of invoice as cancellation fee and cancellations made within 48 hours to job incur 100% of invoice as cancellation fee.

Please appreciate our artists are self-employed contractors and are blocking their time off as well as turning away other bookings for confirmed events.

Our services proceed during rain or sunshine, therefore we are unable to take cancellations without corresponding fees for bad weather or “rain” date requests. Please provide an alternative venue in the case of bad weather.

Cancellations and change of dates & times are not allowed on any occasion, once your deposit has been made. This is to ensure the artist has booked out their calendar time for you as our artists are contracted on a job-to-job basis.

On some occasions, for larger events we might allow this, please contact us to discuss further. Change of dates and booking times will incur a fee. We are flexible with location changes and any reasonable location change will not incur a fee.

– Private Clients

Deposits must be made for any booking to be confirmed.
Payment is required to clear via internet banking 5 working days prior to your event.

12-3077-0683499-00 – The Magic Brush

Alternatively the balance is payable on the day in cash to your artist. Internet banking is not accepted on the day on the event.

– Businesses

To quality as a ‘business’, bookings must be made from a legitimate email address, have a legitimate website and be a registered New Zealand Company. (gmail & personal addresses etc will not be accepted)
Payment is due 2 weeks from invoice date.

On case-by-case basis and agreed in writing, we will allow payment due by 20th of following month.

Client to provide 1x table and 2x chairs per face painter (2 can share a table). Please provide shelter from rain or sun / qazebo / tent or undercover ok.

We can provide table / chairs / gazebos etc at an additional fee. Rental fee and time-charges will apply.

Late payment info:

Any changes to invoice including late payments require a change to invoice and will incur a $50 admin fee.
Late payment penalties – $20 fee + 2% added each month or part of thereafter, accruing.
All costs incurred in the recovery of overdue accounts will be added to the total amount owed.

All cheques payable to “Samantha Fernandes Ltd”. Cheques incur $20 processing fee, unless deposited into our bank account.

On some occasions, for larger events we might allow this, please contact us to discuss further. Change of dates and booking times will incur a fee. We are flexible with location changes and any reasonable location change will not incur a fee.

 

 

Please refer to our terms of service under each service for more information.

* Parking charges are additional and will be charged accordingly for re-imbursement.
* Travel charges may apply depending on where your artist is travelling from. This will be advised at the time of booking.

Our artists operate in rain or sunshine. We ask that you provide an alternative location for your event, under cover if the weather is likely to turn bad.

We are happy to provide a free consultation and quotation service via email and phone. Should you wish to meet in person prior to your event, hourly rates and travel fees will apply.

Any design & concept work requested will be invoiced. Charges will be discussed prior to commencing. Our terms of service are subject to change at any time.

Custom jobs / artwork – Full payment up-front and no cancellations allowed once confirmed. Any changes to approved design / additional client changes or input will incur hourly fee and extra material costs.

Client to provide 1x table and 2x chairs per face painter (2 can share a table). Please provide shelter from rain or sun / qazebo / tent or undercover ok.

We can provide table / chairs / gazebos etc at an additional fee. Rental fee and time-charges will apply.

While we only use EU & FDA Approved cosmetic grade face painting supplies, artists are not liable for allergic reactions to paints. People with sensitive skin should not participate without a test from the artist. Paint maybe removed with soap and water (we recommend baby wipes) but may leave a slight stain in some cases. For safety reasons anyone who is unwilling, the Artist has the right to decline painting anyone who appears to be sick or suffering from any skin conditions. Our artists are not responsible for any damage to clothing.
Under no circumstances will artists supervise children. Their behavior and safety is the responsibility of the client/parent.